This web site is owned and operated by Class Coach Pty. Ltd and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

PERSONAL INFORMATION

1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

USE OF INFORMATION

2. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

COLLECTING INFORMATION ON REGISTERED MEMBERS

3. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

STANDARD REGISTRATION

4. Registration is completely optional. Registration may include submitting your name, email address,telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

SCHOOL / TEACHER REGISTRATION

5. When a teacher registers their students they give consent for us to collect data on their students to participate on ClassCoach. Prior to sending us any personal information about their students, it is the teacher and school’s responsibility to ensure that:
   1. they have followed all appropriate school policies and guidelines; and
   2. the students concerned have authorised the collection of the information and where the students are under the age of 13 the students’ parents/guardians have authorised the collection of the information.

6. Teachers and/or school leaders registering their class or school must give their consent at the time of registration to provide us with their own name, class name, school name and their email address. Additionally, teachers and/or school leader must consent for their students to participate at the time of registration and provide us with the names and email addresses of their students. We use this information to
   1. send a confirmation email to the student of the registration and for them to create their own password
   2. upon the student’s request, to reset a password for a lost or forgotten password
   3. to respond to any questions, concerns or problems raised by the student
   4. to contact the student about any problems with their account or conduct on the Site
   5. provide reminders, guidance and recommendations to students based on the results and analytics of student results.

7. ClassCoach collects student data and information from quizzes and tutoring sessions to display to the student’s teacher and/or school leaders. This data may be used by the school to tailor class and/or individual sessions for students to help improve their mathematics. Personal student data and information from quizzes and tutoring sessions is only available for viewing by the students teacher and/or school leadership.

8. In cases where the school has organised tutoring for the students, the school must obtain parents’ consent.

9. If students choose not to give personal information to us, they will not be able to use ClassCoach.

EMAILS

10. ClassCoach will use emails as the form of communication between parents and/or students. ClassCoach uses personal data collected from student quiz results and tutoring to identify areas that require further attention. Some email messages that the student and/or parent will receive can include
    1. An email to reset your new password if you were to forget your existing one
    2. An email(s) reminding you about your recommended topics or other work for the student to complete to cover or work that has been assigned by the student’s teacher (if registered as a ClassCoach school)
    3. Emails that will help the student to further understand the path to follow to help build your understanding, knowledge and confidence in mathematics.
    4. Weekly/ monthly reports sent to the student’s parent/guardian outlining student results for the period and outline focus areas for the student

11. You can opt out of receiving ClassCoach emails by following the instructions at the bottom of each email

DISCLOSURE

12. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

13. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

SECURITY

14. The Site does not provide students with any means to communicate directly with each other. There are no student to student chat rooms or tutor rooms connected on the website. At all times, students are engaged in meaningful educative activity within a secure environment.

15. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

16. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

17. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

COLLECTING INFORMATION FROM USERS

18. IP Addresses – Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

19. Cookies – “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Please see our cookie policy below for further information regarding ClassCoach’s use of Cookies.

ACCESS TO INFORMATION

20. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

21. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

PROBLEMS OR QUESTIONS

22. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

23. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.

By using or accessing the web site, you are consenting to ClassCoach’s use of Cookies as follows:

This policy helps to explain the occasions when and why cookies may be sent to visitors of the web site. “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes.

Cookies allow the web site to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value.

Certain cookies will be used on the web site regardless of whether you are logged in to your account or not. Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically we use Cookies on the web site for the following purposes:

• Analytical Purposes: We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
• Your Actions: We use Cookies to store certain user actions on our web site. For example, we may store the recent tutoring session cart additions you have performed in a Cookie so that we can allow you to easily access that data when you return to our web site.
• Marketing: We use Cookies from third-party partners such as Google and Facebook for marketing purposes. These Cookies allow us to display ClassCoach promotional material to you on other sites you visit across the Internet. ClassCoach may also share information about your behavior on the web site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customised for you.

ClassCoach marketing service providers. If you do not want ClassCoach and its marketing services providers to follow your usage of our services via the third party marketing services providers’ cookies and Web beacons, and to learn more about these providers and their privacy policies, please see below resources for each partner;

• For further information on Google Analytics and your privacy settings – visit http://www.google.com.au/intl/en/policies/privacy/partners/
  1. ClassCoach has enabled Google Analytics’ Demographics and Interest Reporting to better understand our audience. You can opt out of these features through Google’s opt out site.
• For further information on Facebook and privacy – visit https://www.facebook.com/privacy/explanation

Changes To Our Cookie Policy

From time to time, it may be necessary for us to change this cookie policy. We suggest that you check here periodically for any changes.